Terrible Service
<p>Telkom line went down on the 13 December. Reported Fault immediately.</p> <p>Called every second day for an update. Was told fault has been escalated and would be repaired within two working days.</p> <p>It is now the 5th of Jan and line is still down.</p> <p>After several calls supervisors promised to call me back. Nothing.</p> <p>I have been charged R700 for mweb and had to pay both my Showmax and Netflix accounts. All for nothing.</p> <p> </p> <p>Seems the only way that I will get any feedback is to seek advice from an attorney and the CPC.</p> <p>It’s really sad that one needs to take such dramatic steps to resolve an issue.</p> <p> </p> <p>To add insult to injury Telkom continued to bill me for a service that I’m not receiving.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi,
When will I recieve feedback. I have been waiting since the 13th of december for feedback.
Im glad to see that Tekom can copy and paste. The same reply was sent to my wife a week ago and we are still waiting for feedback.
Sad sad sad.
Hi,
When will I recieve feedback. I have been waiting since the 13th of december for feedback.
Im glad to see that Tekom can copy and paste. The same reply was sent to my wife a week ago and we are still waiting for feedback.
Sad sad sad.
Good Day,
I have repiled to your email with my number and STILL nothing. Phone line still down since the 13th
Regards
John
Good Day,
I have repiled to your email with my number and STILL nothing. Phone line still down since the 13th
Regards
John
STILL nothing. Hey guys take a look at all the reviews on
https://www.facebook.com/TelkomZA/posts/ ********** ********** 05?comment_id= ********** ********** 77¬if_t=share_reply¬if_id= ********** ********** 40
Before you decide to purchase products.
STILL nothing. Hey guys take a look at all the reviews on
https://www.facebook.com/TelkomZA/posts/ ********** ********** 05?comment_id= ********** ********** 77¬if_t=share_reply¬if_id= ********** ********** 40
Before you decide to purchase products.
and still no line!!!
and still no line!!!