Terrible Service

<p>Good Day </p> <p> </p> <p>I hope this message finds you well. </p> <p> </p> <p>I am fed up with telkom, i logged a query on the 5th of December regarding funds that were erroneusly deducted from my account. I cancelled my contract in the month of September only to find that funds were deducted from my account again in November. A statement was sent to me reflecting a credit balance of R462, i called in and spoke to a consultant by the name of Phumla with case ref number : ********** 3 and was told that the funds would be re-instated in my account in 7 working days but this was not the case. I called in today to enquire and spoke to Sibusiso Molepo who then advised me that the query was closed on the 13th of december due to them being unable to contact me for banking details, even though i had already given my banking details on the first account. He also told me that a query can only be closed after 3 attempts and this protocol was not followed as he told me that my query was cancelled after 1 attempt to call me. I am fed up with this ridiculous service from telkom.</p> <p> </p> <p>Assistance would be highly appreciated. </p> <p> </p> <p>Regards </p>