CA
Claudia A

1 reviews | Active since Apr 2015

15 Apr 2015, 15:22

Terrible Service

Dispute: ***1.<br> I just received a call asking me whether I've paid the amount of R829.55 for a service that I've never used and received pathetic service for. This is highly unacceptable.<br> After 7 visits at three different Telkom stores and three attempts to resolve this via telephone, I'm really at the point where I feel sick just hearing or reading the name Telkom.<br> <br> The above email sent to [Email Removed] and [Email Removed] on 23rd March.<br> I sent another follow up email 08 April and another one today. I received sms's and another bill via email requesting payment.<br> <br> I have requested cancellation of this service in Feb 2015 already at Canal Walk branch. I was only assisted with setup of modem at that point and after the setup I called from that branch to speak to the accounts department. The person at the account department gave me so much attitude when I explained the situation, thus I cancelled that very same day.

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Replies (1)
Telkom
Telkom's reply15 Apr 2015, 18:07
Official
Hello cparendse,

Thank you for alerting us of this matter. Apologies for all inconveniences caused.

Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM103859

Kind Regards
Tebogo Nash
Telkom Social Media