Terrible Service

<p>Reference no: ********** 42</p> <p>At the beginning of November, I called in to the Telkom contact centre to schedule a booking for my line to be moved to my new address on 01 December, which is only 1 street away. The next day, I received a sms confirming my booking for the 26 November. I then had to correct the date to the 1st December. The following Monday, I called in again to confirm that the booking had been correctly scheduled. The consultant assured me that it was. On the 1st December, a technician called me and said that he was at the box, but that there was a problem with the exchange, but that it would be sorted out. I did not hear from him again after that. </p> <p>On Saturday, 03 December, I called in again to find out why my line has still not been moved. The consultant simply told me that it takes between 7- 21 days to move the line and then said that I will have to make a new appointment.</p> <p>I called in again and I was told that there was a problem with the exchange and that it generally takes about 7 days to fix. The consultant then said that I would receive a new date for installation.</p> <p>When I called back yesterday, 12.12.2016, the consultant said that the query had been escalated, but conveniently, the manager handling the query was nowhere to be found. The consultant refused to give me her contact details so that I could make contact with her myself. Another floor manager came to the phone and said that the manager handling the query was not answering her phone.</p> <p>My husband has also made several calls to Telkom, but just empty promises.</p> <p>So, today is already the 13th December and not a single person has tried to make contact with me regarding this. I am totally appalled by the terrible service that we have received from Telkom.</p>