TERRIBLE SERVICE!!!

I reported my faulty ADSL line on 20 January 2015, received a sms message with fault *** on 21 January. After 3 days I phoned Telkom as was told by a staff member that could not be bothered, that he can only help me after 4 days and that I should phone again.<br> I reported the fault again on 23 , 26 , 28 , 30 Jan and again on 2 Feb with the same result - an automated sms to inform me that the fault has already been reported.<br> I also went to the Telkom store (3 times) and the staff told me they cannot help me. <br> I reported the fault on Telkom website and also no respone<br>