MK
Mark Killian-Ungerer

1 reviews | Active since May 2016

24 Nov 2016, 17:52

Terrible Service

<p>Called the call centre numerous times to cancel my adsl service and to release my line, but everytime I call in I get told I need to phone back, because appearently the person that has access to the new system is either on lunch or in a meeting or has gone home already!!!! How pathetic is that.....you should always have someone to stand in.....surely you should know that if you are running a business! In the meantime I am paying for something I no longer want....there is no one to assist me at Telkom!!!!</p> <p> </p> <p>Bottom line....I am very unhappy and will definately not recommend telkom to anyone in the future.</p>

0
Replies (3)
Telkom
Telkom's reply25 Nov 2016, 09:50
Official

Thank you for making contact with us.

Please be advised that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

MK
Mark Killian-Ungerer's update29 Nov 2016, 13:06
Reviewer Update

You guys are useless. You never put my adsl line in a holding pool...still waiting and you went and disconnected my voice line aswell. Everytime I phone there is no one to assist me.

I am disgusted. I never skipped a payment and I am getting treated like this!!!

MK
Mark Killian-Ungerer's update29 Nov 2016, 17:21
Reviewer Update

Please note that this post has also been shared on fb