Terrible service

Item: Telkom
Rating: 1

We have been trying to obtain a SmartInternet Unlimited with Huawei B315 LTE Router with TELKOM for the last two weeks. We went to the store to apply for one and was told that someone at the store will call by Friday the 4th of November 2016. We never received a call so we went to the TELKOM store at the Mall@Reds in Centurion where we app**** for the Package. When we got there we were told that we need the directors ID that app**** for it. We then went back to the office to collect the ID, just to get back to the TELKOM store and be informed that they are out of stock of that specific package in their store. They did phoned the TELKOM shop in Centurion Mall to find out if they have this package in stock. Centurion Mall did have this package in stock and we were told to go and pick it up, at their shop. When we got to the TELKOM at the Centurion Mall we were informed that we need to apply for the SmartInternet Unlimited with Huawei B315 LTE Router online. Our director was called as there were now a confusion with the package that needed to be collected. At no time did we apply for any sim cards or a sim swap, but it was done. Our director specifically told the person that he/she shouldn't change anything. The TELKOM agent then gave us a link to apply for the device, we successfully app**** for it We only received a call after we called the TELKOM call Centre to find out if the order was being processed. We was told that my director would be contacted shortly. A TELKOM agent called and confirmed that the order was successful, with no other information. We have called ever since last week to try and track down the status of the product but we have been told that nothing has been app**** for the first time. The second time we were asked to hold on the line, then the agent dropped the call, we unfortunately never got the name of the agent. The third time the agent told us that there was an order placed which neither I nor our director placed and that the order we are looking for was cancelled twice. Yesterday we were told that the package we are trying to apply for can only be app**** for in-store. Thereafter we tried calling again the person told us that they can see the order and that we need to call the Johannesburg Call Centre on ********** . We tried doing so but we could not get through for the past three days. We called again this morning and there was no answer for 30 minutes of waiting for an available agent. Thereafter the call was dropped. The is very poor service from TELKOM!!!!

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