Terrible Service

<p>Hi</p> <p> </p> <p>I don’t mean to complain but unfortunately it has come to that.</p> <p> </p> <p>I spoke to a consultant from MONDO that sold me a contract on behalf of Telkom Mobile around the end of August or so.</p> <p> </p> <p>I received the package on the 12th October 2016 in the morning.</p> <p> </p> <p>On opening the package and realised the battery was swollen for the device and phoned the curriers to collect the parcel as it was faulty. They picked up the package on the 12th October 2016.</p> <p> </p> <p>I then received a sms on the 18th October 2016 to say the job failed due to no POP.</p> <p> </p> <p>I then had to explain the whole story to numerous amounts of people. Eventually someone helped me to get the POP which I received and sent.</p> <p> </p> <p>The job then was approved as a OBF, which I was then explained I would receive a new device and would take up to 7 working days.</p> <p> </p> <p>I have been in contact with a lady by the name of Kimona and after mailing her on the 4th of November that I am still waiting for feedback she phoned to say she is trying to find out what’s next.</p> <p> </p> <p>I mailed her today on the 7th November 2016 in the early morning and she still has not responded to me.</p> <p> </p> <p>I don’t know the process from here I mean this has to happen often and there must be a process in place with turnaround times and so on.</p> <p> </p> <p>I have been very patient thus far but I feel like I have been taken a fool of and when I asked to cancel the whole deal I was told I would pay a cancellation fee????</p> <p> </p> <p>This is not the way a company treats customers fairly as far as I understand it.</p> <p> </p> <p>No one communicates with me at all, I have to keep checking up on this and am really unhappy.</p> <p> </p> <p>I don’t want this contract anymore as it is now just becoming another thing to stress about in my personnel life.</p> <p> </p> <p>I honestly would never recommend Mondo or Telkom Mobile to anyone if this is the way things are handled.</p> <p> </p> <p>Please I ask for your assistance as I am really upset about this.</p> <p> </p> <p>i have now also received a statement from Telkom to pay an amount of R324.32 for a device i dont have or used yet.</p> <p> </p> <p>Thank you</p> <p> </p>