Terrible service
<p>Telkom Mobile's Very BAD service<br />i will just summarize my Problem</p> <p>i have a contract with telkom, i never thought i would have this kind of headache im having right now.</p> <p>im billed wrongly and no one wants to take accountability, i was never informed about the changes on their policies, i just see them debiting different amounts from my account, and when i call their contact center, the Agents, Tebogo, Nathaniel are so rude, they refuse to call their team leader, the hang up on me.</p> <p>others say i must read the terms on the telkom website,when i ask them about the document i have , which have different terms and conditions, they say i must use general knowledge and accept that different amounts will be debited from me.</p> <p>i have been calling from monday till today</p> <p>, now my line is blocked from phoning the contact center</p>
We have tried calling you but the phone is off.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***6.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
We have tried calling you but the phone is off.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***6.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
