1 reviews | Active since Nov 2016

03 Nov 2016, 12:54

Terrible service

<p>Telkom Mobile's Very BAD service<br />i will just summarize my Problem</p> <p>i have a contract with telkom, i never thought i would have this kind of headache im having right now.</p> <p>im billed wrongly and no one wants to take accountability, i was never informed about the changes on their policies, i just see them debiting different amounts from my account, and when i call their contact center, the Agents, Tebogo, Nathaniel are so rude, they refuse to call their team leader, the hang up on me.</p> <p>others say i must read the terms on the telkom website,when i ask them about the document i have , which have different terms and conditions, they say i must use general knowledge and accept that different amounts will be debited from me.</p> <p>i have been calling from monday till today</p> <p>, now my line is blocked from phoning the contact center</p>

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Replies (1)
Telkom
Telkom's reply03 Nov 2016, 15:35
Official

We have tried calling you but the phone is off.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is ***6.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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