Terrible service

I app**** at Telkom mobile for a wifi contract, I visited the branch 4 times within the next 2 weeks and everytime they tell me to please wait till they contact me regarding my application. I actually gave up with contacting them as they keep on giving the same reply. 2 weeks later after applying they phoned me to say they found my application form and it will take another 7-14 working days, its over a month later from the original applying date and yet no progress has been made.