Terrible service

<p>At the end of August, I called Telkom to request a MB downgrade from 4mbps to 2mbps and was advised this downgrade can only be done via email or going into a Telkom store. Unfortunately the Telkom store I visited was unable to assist with this downgrade. </p> <p>On September 1st, I sent an email to request the downgrade. I got no response and later that week called Telkom and requested it be actions as soon as possible. The consultant told me she located the email and was getting it done in that moment. </p> <p> </p> <p>Taking her word for it, I trusted that this was done and would be actioned accordingly. </p> <p> </p> <p>I now see that this has not been done as the Telkom bill is still the same amount. </p> <p> </p> <p>It is excrucitingly painful that they are happy to upgrade lines telephonically and are ever ready to deduct money, yet when it comes to downgrading and assistance with getting a Telkom bill to an amount within budget- they can't action immediately and need 20-30 days notice and can only do it via email, etc. </p> <p>This is all a terrible and sly way to ensure they get every cent they can out of us as clients. </p> <p> </p> <p>I need an agent to contact me immediately regarding this downgrade and action it immediately. </p>