Terrible Service

<p>1. Our internet connection was down for 2 weeks, 9th to 26th September 2016 (Fault 159BTK090916). The only feedback I received from Telkom via my ISP is the it was "escalated to the Telkom technician"</p> <p>2. When I went to the Centurion TelkomDirect, I am told that I will be "helped in 49 minutes" so I left</p> <p>3. When I called the 10210 Helpdesk to voice my complaint, TWICE I am simply left on hold by the operators with no response.</p> <p>I have briefly interacted with a the Team Leader Jody Harrison ********** who himself was "on hold for 18minutes after being transferred to the correct person" - I have not heard from him since.</p> <p>I have an issue that I am FORCED to pay the monthly Voice Line Rental to Telkom only to receive such pathetic and non-existant service. When I asked the Billling Dpt to clear my account I am told that I "MUST have the Voice Line Rental in order to received ADSL to my home" - as a consumer I feel that I am being taken advantage of by Telkom and find this unnaceptable.</p> <p>I demand a full rebate on all monies that I have paid to Telkom for Voice Line Rental since I created my account in 2015 and want any amounts I pay from here onwards cleared, all the while maintaining my ADSL connection. I do not see why I should pay for an outdated service that I did not ask for or even need.</p>