Terrible Service
<p>This is regarding my works telephone lines. This is the email i've sent and have had no response whatsoever but we still pay every month for something that was supposed to be disconnected. </p> <p> </p> <p>Attention: Accounts Department/Telkom</p> <p> </p> <p>Regarding the PABX system as well as our old fax line ( ********** ) which was converted by Telkom to an ADSL line we have a major misunderstanding that seems to be prolonged and continuous. We have a new service provided for our telephone lines. The service that Telkom provides us with is the internet. These above mentioned systems were supposed to be cancelled and as per my telephonic discussion with your call centre it was stated that the PABX system was cancelled.</p> <p>We were also made to belief that the above mentioned ADSL line was cancelled as well hence our confusion when we received a bill this month stating that we needed to pay R1135.80 by the 5th September 2016. Why are we still paying for a line that was supposed to be cancelled as well as the PABX system that we were told was cancelled at the end of May 2016.</p> <p>The only bill we are supposed to be getting is the internet service bill. Please resolve this issue timeously in order to avoid this matter being escalated. We are paying for systems put in place that were cancelled. This cannot continue any further as this is now a travesty.</p> <p> </p> <p>Please refer all communication to myself and a letter in writing that states that this situation is now resolved as we will not be paying it again end of this month when this supposed to be sorted out months ago. Please treat this matter as urgent.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Looking forward to a response finally. Due to the fact that we are in month 57 of a 36 month contract. Permission was never given for the old fax line to be converted to an ADSL line. we moved premises and now every time our data is low it affects the phone lines because that old fax line is connected to our telephone system. I was liasing with Fathima James regarding this as well. i need to forward all that communication to you becasue this is ridiculous as to why we are paying for something we were assured was cancelled and i was told it was cancelled end of may. which in and of itself is strange becasue the instruction was given months before for it to be cancelled as we had changed service providers.
Looking forward to a response finally. Due to the fact that we are in month 57 of a 36 month contract. Permission was never given for the old fax line to be converted to an ADSL line. we moved premises and now every time our data is low it affects the phone lines because that old fax line is connected to our telephone system. I was liasing with Fathima James regarding this as well. i need to forward all that communication to you becasue this is ridiculous as to why we are paying for something we were assured was cancelled and i was told it was cancelled end of may. which in and of itself is strange becasue the instruction was given months before for it to be cancelled as we had changed service providers.
wow once again i am flabbegasted by telkom true. 5 days ago they said they would get back to me and still i'm waiting. my word, what goes on here. how do i get this sorted out seriously. can anyone tell me what to do here bec i'm at my wits end.
wow once again i am flabbegasted by telkom true. 5 days ago they said they would get back to me and still i'm waiting. my word, what goes on here. how do i get this sorted out seriously. can anyone tell me what to do here bec i'm at my wits end.