Terrible service

<p>I got a call on the 28/09/2016 from a lady called Boitumelo Jeanette Rantlhane who works in Telkom mobile retentions department. She called to know why I wanted to cancel my 20 gig Lte contract. I gave her my reasons and then she offered to migrate me to uncapped LTE at R599 a month. She e-mail me the FUP and I agreed. She then called me to tell me the migration was done. I got home only to find out that I am still on the same 20 gig contract. I made contact with Telkom several times thereafter and after many calls on the 29/09/2016 i spoke to a gentleman who told me the migration was done and it will reflect on the 01/10/2016. On the 1st it still did not reflect and I called Telkom again and I spoke to a Team Lead by the name Lusana Manase. She informed me that there was outstanding documents like payslip, 3 months bank statements and id copy. This was the first I heard of it after several people telling me the migration was completed. I forwarded the documents to her and Boitumelo Jeanette Rantlhane. Boitumelo Jeanette Rantlhane called me yesterday and promised everything will be sorted out by COB yesterday and she would call me before she went home. She never called or rep**** to my many e-mails and when I got home it was still not done. I then called Telkom mobile again and they said that the case had been incorrectly escalated to the ***** department and not credit vetting. I then e-mailed Boitumelo Jeanette Rantlhane , Lusana Manase and dhludhsm from credit vetting. Nobody has called me back or rep**** to the many e-mails I have sent this morning. I now got of the phone with Telkom mobile and they say that the case has been closed but my migration has not been done. I have posted this on the Telkom facebook page with many messages promising feedback from last week and it is now Tuesday and no feedback.</p>