TERRIBLE SERVICE
<p>NONE OF THE OPERATORS CAN HELP WITH ANY ENQUIRY THAT ONE MAY HAVE.</p> <p>Every time I call in to get my phone unsuspened for a mistake of theirs they tell me different stories.</p> <p>1st they debited my account and i made a manual payment the refund was never made - the consultant said that it would take 72 hours for the Refund department to call me back and then called back 72 hours later and whe i spoke to the other consultant he said it would take 72 WORKING HOURS not normal hours and still 2 months later no call.</p> <p> </p> <p>2nd account should have had a credit from the amount debit and not refunded then the account got debited with almost double that was supposed to be paid i stopped the payment and they sent theatening SMS's saying they will take legal action etc yet they had no reason to have debited the account.</p> <p> </p> <p>3rd account got suspened after all of the above was sorted. So i called them to ask if i paid my account directly into their account by the 22nd ( as they said there was a few rand outstanding) they said no the debit order will still go off because we have to pay 10 - 20 working days before the debit order in order for the debit order not to go off and we can not cancel the debit order and it would take 7-14days for it to reflect if we make a direct payment to then the debit order would be taken again and then the same would happen as before in regards to the refund. That night the debit order went off. So i called on the Friday morning to see if the lines could be reconnected. One consultant said 24- 48 hours. I should call back on Monday it should be connected called Monday they said its showing on the system so it should be reconnected in 24 - 48 hours i Should call back on wednesday. Called today still nothing this time they said that there is nothing reflecting in their account might only reflect on Friday so i must call back then. Im sick and tired of having to check up on this it should have been unsuspended a week ago.</p> <p> </p> <p>Considering cancelling all my contracts.</p>