Terrible service
<p>i called Telkom customer care at 11:31. i needed a letter from them showing that my contract is ending this month, for personal reason. 1st guy could not help me, he then put me to a lady that took my details and kept me holding for 10 min. coming back without telling me why.</p> <p>i then told her what i need and she was unable to assist. i then asked to speak to the manager who i 1st had to wait 8-10 min for her to pick up. i told her my situation and she said she needs to look into it and kept me on hold again for another 10 min. she came back and was still unable to assist. i need a letter showing my contract has changed from the amount im paying to less as its now affecting things. but no one can assist, that is pathetic as if i need something i should be able to get it. the manager that kept me holding for so long is Shandra Halters. i am discusted once again with the service, who is going to give my minutes back that i have used now just holding on for absoultely nothing. the call ended 12:10 more than half another for nothing.</p> <p> </p> <p>this is pathetic and its not the 1st time. i regret ever being with telkom. service is the worst ive ever had in my life</p>