Terrible service

<p>Very disappointed at the way Telkom treats it's customers. I have been sitting without a working line for almost a month with no information as to when it is going to be sorted out. I have tried numerous times to call and get information as to when it will get fixed but they just keep saying the same thing. Which is 'that they are investigating the matter', or 'a technician will get back to you'. I have even tried their social media outlets numerous times too, only to get called by an agent who says the same thing. The reference numbers I have are 16ARK240816 and 519056. Must we beg for services that we pay for? This is ridiculous from you as a company. </p>