Terrible service

<p>For nearly 3 weeks now, there has been an unaddressed line fault on my internet connection. I've taken the matter up with Afrihost (4 times now!!!), but all they can tell me is that the technicians are working on it. Although Afrihost administrates my line, the fault is clearly Telkom's, with no amount of contact whatsoever resolving the matter.</p> <p>I am sorry, but I can not pay for a service which I did not receive. Hence, I would like to know how Telkom is going to reimburse me for August's billing and cease billing my account until I can actually access the internet again. The amount of personal expenditures just to create hotspots with my cell phone to access the internet is adding up to much more than I am supposed to pay Afrihost and Telkom for line rental combined.</p> <p>Please contact me immediately to resolve the issue.</p>