Terrible service

<p>Good afternoon</p> <p> </p> <p>I have requested that the ADSL service on my line be cancelled on the 22nd May 2016. Up until the 7th August 2016, I had received no feedback. On the 8th August, I sent an e-mail via the "Talk to Us" section on the Telkom website asking for the ADSL service to be cancelled (DSL Faster Bundle and Home uncap adv). I DID NOT ask for the standard telkom line, CloserCall Catcher OR Telkom Evening W/Ender plan to be suspended.</p> <p> </p> <p>On the 10th August, I found that the entire line seemed to have been suspended. I called in to the the Telkom Call Centre - 10210 - and spoke to an agent (Lelo) who advised that she would get her supervisor to contact me to address the issue. I advised that I did need the line re-instated as it was (without the DSL). I unfortunately did not receive any call. I tried a few times more on the 10th to no avail. </p> <p> </p> <p>I sent another e-mail via the website on the 10th (evening). I received no response on the 11th. I contacted the call centre 5-6 more times, speaking to numerous call centre agents - who were not able to assist. </p> <p>Fanela and Lungelo are two other agents.</p> <p> </p> <p>Most advised that they could see the line was suspended but were not able to do anything and needed to transfer me (where I had to explain the scenario all over again). One was insistant that the line was active (despite me being transferred from an agent prior advising that it was suspended).</p> <p> </p> <p>I've asked to speak to supervisors or have a supervisor contact me - to no avail. The most recent call - with Vuyo - seemed to be more helpful - but I was advised that I would have to ADD ON THE LINE again and it would take a few days before the line would be INSTALLED. </p> <p> </p> <p>Please advise when the line will be re-instated and the credit passed for the months which the DSL was not cancelled, but should have been. It seems extremely unfair that I need to spend hours - with no success - on the line with Telkom for an internal error. The form sent through specifically states which services were to be cancelled. The telephone number concerned is ********** .</p> <p> </p> <p>Thank you for your assistance.</p> <p> </p> <p>Regards</p>