Terrible Service

<p>My landline was suspended without notification. I was disputing an amount on my account and got no response, hence a payment was outstanding. My account was suspended which meant I had no internet either and living in an area with very bad reception I drove up and down to make a call, do an EFT and forward emails to Telkom. After being told a thousand stories from different consultants I was advised that once proof of payment is received they will reconnect the line, which obviously didnt happen. Had consultants chewing bubblegum in ear, had team leaders and managers that were in meetings and training and away whole day and had 5 team leaders that were going to call me back. I still havent received a call from any team leader, I have still not received a response on my proof of payment and my line has still not been reconnected. I understand that there is a policy fo 48 hours but then one consultant says as soon as PROOF OF PAYMENT is received, the other says WHEN PAYMENT IS RECEIVED and the other says JUST CALL IN AND ADVISE THAT PROOF OF PAYMENT WAS SENT, only to after this hear that it is an automatic system not a manual option. Terrible Terrible Service Delivery. I am not accepting a 48 hour policy as I was not even advised that the line was going to be suspended, obviously if I knew this, I would have called and explained.</p>