Terrible service

<p>I went into the Telkom shop in Mall Of Africa to find out how much I would have to pay to cancel my contract early. They said they were unable to assist and that it has to be requested through their call centre. I did this and they sent me a form to complete and return to ********** , which I did. I then got a automatic reply on 7 June advising that to give me this simple figure whould take 21 days (unbelievable that to give someone a figure can actually take so long), be that what it may, I waited for 21 days, but received no correspondence. I phoned again earlier this week and a lady said she would open a case and that a letter containing the info would be e-mailed to me within 72 hours. This is still not forthcoming. Please could somebody arrange for a simple letter to be e-mailed to me explaning what it would cost to cancell this contract early?</p>