BN
Bronwyn N

1 reviews | Active since Jun 2016

07 Jun 2016, 09:49

Terrible Service

<p>For anyone considering using Telkom...DON'T.</p> <p>Going through Telkom is a painful process that will leave you fustrated and annoyed. </p> <p>I app**** for an ADSL fast line in the beginning of April and paid the R700 installation fee on the 9th of April. <br />The only communication I received from the installation team was on the 21st of April. I notified the Telkom guy that he could install the line on Friday the 22 April which he agreed to. They did not pitch nor was there further correspondence to arrange installation for another day.....</p> <p>Eventually when I got through to SOMEONE AT TELKOM, I was told the line had been activated on Telkom's side and that I will be charged for monthly rental fee.<br />Now I am receiving messages to say I am in arrears WHEN I DON'T HAVE THE ADSL LINE. TRYING TO GET MY INSTALLTION MONEY BACK HAS BEEN FUSTRATING. </p> <p> </p> <p>TELKOM HAS SHOCKING CUSTOMER SERVICE</p>

0
Replies (2)
Telkom
Telkom's reply07 Jun 2016, 11:28
Official

Good day Bronwyn44

Thank you for making contact with us. Please provide your ID number and order number to *** for our team to follow up and advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

BN
Bronwyn N's update12 Jun 2016, 15:40
Reviewer Update

Moenieb, I still have not received any assistance

I have however received ANOTHER statement for a service I HAVE NOT RECEIVED