Terrible service

<p>Ive been&nbsp; trying to get assistance to connect to the internet on a new laptop using a wireless router for over a week now. When I called the call centre thrice last week, they gave me&nbsp; reference numbers and I was told that an agent would call me back, they tried to call me several times but I was not available. I should be able to call at a time that is convenient for me.</p> <p>I called today, spoke to an agent who told me that there should be a yellow cable that came with the router, I wasnt at home when I called, when I got home there was no cable to connect the router to the laptop. I called again, spoke to an agent who kept giving unclear instructions for over 10 minutes, he said he'd need to transfer me to another department to help, the agent he transferred me to told me that they dont deal with wireless routers, that I should call the first number I had called.</p> <p>On 04 May 2016 I sent an e-mail to Linda Nodada &amp; Basani Baloyi, requesting assistance from an agent Tando Mehlo who assisted me previously, but I never got a response.</p> <p>I am very disappointed with Telkom, I have wasted so much time trying to get assistance. I have an exam in a few days that requires a webcam, I have the laptop but just cannot get Telkom to assist me.</p>