Terrible service!

I wanted to settle my account with telkom mobile and i waited 2 months for them to come back to me, i phoned and nobody is answering. Then in April the 25th i had to upgrade my contract and did it online with a message saying its confirmed and a consultant will phone me back soon. I am still waiting and it is the 3d of May. On the confirmation the message stated that i must phone 10213 but NO ANSWER AT ALL.