Terrible service

On the 29/3 I went to a Telkom Store at the Boulders shopping centre to give my phone in for repairs. My phone had stopped charging.<br> <br> Kedibone assisted me, she couldn't book the phone in as their system was down. So she said. So I left my phone with them. I requested a receipt from them that I had left my phone and they made a manual receipt for me which was signed by Emelia. I reported the matter on the Telkom website on the 01/4 last ref no is ]0][***2]. yesterday they sent me an sms that the device has been quoted for R7097.01 and that my phone was out of warranty and that a consultant will contact me shortly. Is Telkom trying to reap people off?Today 13/04 I contacted *** at 11:41 and I spoke to Mbongeni Mthiyane who didn't give me a reference number for the call. He said his manager is Thembelihle Phungula. While I was trying to call the repair centre Paulina Debeela ***) called me to inform me about the quoted amount. She tells me that when the store booked my phone they said the screen was cracked. That screen wasn't cracked. If the screen is cracked then the store cracked it.I need urgent assistance. Telkom needs to fix my phone.