Terrible service

I am very disappointed in the manner how Telkom treated us. We had a contract for Fibre internet with them but we changed over to the prepaid vouchers. We have enjoyed using the prepaid service because it's much cheapera and we never experienced any problems until now. On the 19th December 2025 we woke up to no internet. Immediately my husband reported the fault. After 08h00 the technician was there to assist. The gentleman struggled whole day and even laid new cables, replaced the box etc. Another technician came to assist him because he couldn't figure out what was wrong. Eventually they determined that the problem lies where the cables split. Monday the 22nd December another technician came and had see where the cable problem is. He left after 15 minutes and never returned. Christmas came and went. We called the call center and the consultants were very unhelpful. They mute us, Ayanda is the person and then just transfer us from sales, to billing, to technical and no one could give us answers. We had 10 days left on our prepaid voucher and Telkom only managed to assist us 12 days later. We paid for our internet and they cannot even consider to reimburse us as a courtesy. It was not our fault that there was a problem with the cables. I have always promoted and spoke highly of Telkom but now, never again. A technician called Nelson from Postmasburg did an excellent job to assist us and he went out of his way to make sure the connection is fixed.