Terrible service

So Telkom consultants can't analyse over- billing then they decide it's good to just drop the call in your ear and send you to a post all survey🙄 how sick can this company be.

I've called a couple of times trying to get some sense as to how do I get billed less amount than what I know I'm due to pay, then boom the following month it's more than double what I'm contracted to pay🤔

Gues what, their consultants get even more confused as they can't make sense of it themselves. I supposed it's really time to move onto better service providers.