Terrible service

The service received from Telkom is terrible.

I have been calling the call centre, using the online self-help options but to no avail. They debited my account in July and the debit did not go through but it was not due to a lack of funds. I tried to follow up countless times and when I got through to the call centre, I was told that it would be sorted and they debited.

Last month I received my invoice with a "debit order rejection" fee added to my usual invoice. Again I try to get assistance and my efforts are in vain. I wish I could cancel my contract.

So frustrating!!!