1 reviews | Active since Feb 2017
<p>TELKOM MOBILE SOUTH AFRICA - So I took a contract with telkom 5 months ago , on a P9 and I was suppose to Pay R449 each month but instead from the first debt they took more than R449 :</p> <p>30th Sept- R 865.90<br />31th Oct- R 826.25<br />25th Nov- R1 910.60<br />23th Dec -R 2000.00<br />25th Jan- R1500.35</p> <p>Total deductions = *R7103,1'in 5 months</p> <p>So they have been taking too much I called the call center 6 times to get to the bottom of this problem but the consultants don't know what they talking about I spoke to Nomfundo then to Thembisa and thembisa advised I go cancel my contract and return my phone , clearly she knows that they **** people and I was not the first customer to complain about telling, they have been over charging me from the first month, it's been 5 months now and still they won't give me answers they won't pay me back the R4800 they owe me and they giving me a problem with cancellation, they telling me to contact the billing department which i have been calling for the past 3 months, but no one has answers for me instead they telling me that i still owe them R1500 so meaning they wants R3000.00 for January i went to the Telkom shop but they telling me the amounts do not reflect on their system, but they not solving the problem they do not even care about what a customer is saying, NO one is helping me but they taking R800 or R1500 monthly. I went through all the reviews I realize am not the first and won't be the last they continuously do this to other valued customers I wonder who is in charge of accounts, billing and finance cause those people don't know their job they must be mixing up people's accounts and secretly *****ing money because they don't get to the bottom of all the complains, I have already spread the word about their false adverti*****ts and debiting customers double amounts, month after month with no solution to all these problems, they keep cutting my phone off but yet they quick to deduct double amounts every month. Telkom is truly the most ******** service provider ever, I mean cellc solves problems and attends to their customers complains. I just wonder if we will all ever get the money that was taken ****med from our accounts, they just focused on selling phones and gadgets to customer just to lie about the contract amounts they advertise in the booklets, and we wounded why helo-peter was created, to help call out such companies so people are warned to do their research.</p>
Good day Hope,
We have tried calling you with no luck.
Please privately reply with the number in question or ID number. The case number you provided does not give access to your account.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good day Hope,
We have tried calling you with no luck.
Please privately reply with the number in question or ID number. The case number you provided does not give access to your account.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good Day Hope
Please provide us with your ID number so that we can further assist with your query and send it via private message.
Best regards
Lindani
Telkom Social Media Team
Best regards,
Good Day Hope
Please provide us with your ID number so that we can further assist with your query and send it via private message.
Best regards
Lindani
Telkom Social Media Team
Best regards,
can you please send me the direct contact details, i emailed my contact numbers , please contact me back. *** or ***
can you please send me the direct contact details, i emailed my contact numbers , please contact me back. *** or ***
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