Terrible Responses Everywhere

It's always difficult to get a proper response from Telkom, within a reasonable time. This morning, I waited almost 20 minutes for a Customer Service agent to answer. After explaining that I app**** to cancel my landline more than a month ago (and hearing nothing for more than a month), the agent put me on hold to check out my account. I waited for about 5 minutes, then I was transferred back to the main menu, to do everything again! All I want is to make sure my landline ***) is de-activated. I will not pay the outstanding amount until Telkom delivers the necessary service. I await your call!