Terrible response to logged faults

Last month, we logged a complaint because of the fact that our internet worked only intermittently and was extremely slow, and the fact that the voice part of our line was dead. When Telkom dispatched a technician, we were informed that the issue was at the apartment complex down the road, but that they could not get access. Two more technicians were dispatched, saying exactly the same thing.<br> <br> We have tried reporting via SMS, as well as querying the issue on Facebook. On Facebook, the reply is always that they are looking into the problem and that feedback will follow shortly, but this never happens.<br> <br> Telkom must surely be able to find a way to access the apartment complex and fix the pole. Also, our problem just reveals that there are no internal reporting capabilities, as new technicians are dispatched to us instead of the problem area.<br> <br> This issue really needs to be fixed, as it is unacceptable that paying clients receive such shocking service!