Terrible response time on customer care line

Item: Telkom
Rating: 2
Author: Kira S

I have been calling Telkom's 10210 number since last Friday (6 Feb), today is the 11 Feb. Every time I call, it is the same message: \High call volumes". I sit on hold for up to 40 mins a phone call and I have not managed to get hold of one consultant. The branch in Rosebank also never pick up their phone"

Helpful (0)

Replies (1)

Telkom's replyOfficial

11 Feb 2015, 12:04

Hello Kirasing,

Thank You for making contact with us.

Apologies for any inconvenience.

We are available on twitter and Facebook as well to assist further. We will make contact with you shortly to assist further.

Thanks
Candice Malendisa
Telkom Social Media Team
***

Telkom's reply11 Feb 2015, 12:04

Official