Terrible response time

Terribly disappointed at service delivery from Telkom. I have been trying to get fibre service installed since May 17. Telkom had a marketing day in our complex in May. Our complex had fibre infrastructure installed about two and a half years ago. All that is required is connection and activation. Spent time filled in the forms waited quite some time. Nothing. So went into Cape Gate branch spent more time filled out more forms. Nothing. Went back into branch a number of times had to complete a number of orders. It's been two months or more on the last order apparently it's with the technical side?!! Order number ********** 95A. It's nearly the end of the year. Please get this sorted out before I die.