TERRIBLE RESPONSE/SERVICE REGARDING LTE DELIVERY

I ordered a LTE Router via Telkom's online services. It took 2 weeks for the department to contact me to make the sale, even after I had been on hold non-stop for the full 2 weeks and even contacted other departments to redirect my call or to get a sales consultant to contact me. After a very friendly and patient consultant made the sale for me and briefed me that the order would take 5-7 working days to be delivered and that I should be at home all day for the delivery, I waited and nothing happened. On working day 9, I decided to contact the sales department to find out why my router had not yet been delivered. I spent several hours on the phone with various consultants from many different departments, and even spoke to managers, who told me that, unfortunately, their department could not assist me, but when I spoke to other departments, it came don to the same story. Sales says phone LTE, LTE says phone sales. A friendly manager from the ADSL department said that I need an order number to track my router, which I never received. I have not yet been successful in reaching the LTE sales division and am very angry and impatient thanks to this. This is by far the worst service ever.