Terrible Response

I app**** online on the 17/04/2016 on the 19/04/2016 the online application was approved, the agent told me that the order will take up to 5-7 days, and I am still waiting. When you try contacting them online to speak to an agent or even on facebook, they say they will look into it and get back to you and I am still waiting for feedback. Or they tell you to contact 10213 and there you will hold for an hour and no one will answer the phone, but they cannot give you an answer when you speak to an agent online, so why is there an option to speak to an agent online if they cannot assist the customer? I am a first time customer and this is really pathetic.