terrible repair time and internet fault logging a schlep

i have reported a fault on my business landline 3 days ago. i tried logging the fault on the internet but it doesnt want to go past a certain stage on the website. then i tried calling them, but the voice prompts dont take you to someone who can help you. when you eventually speak to a consultant, they say they have escalated the problem but 2 days later the line is still dead. our entire area had problems with their telkom lines, and its been 5 days now. while some peoples lines are being restored slowly (very slowly) mine is still dead and logging a fault with telkom hoping they will restore soon is wishfull thinking. i have a problem with the logging of a fault straight through to having the fault repaired. in the meantime i am expected to pay my telkom account while losing customers and business.