Terrible repair service for landline

<p>We have had on and off problems with one of our ADSL lines, but since last week the line has been dead.</p> <p>We phoned telkom support and created a fault ticket. Its been now 3 working days and the line is still dead. No technician has come out to the premises to have a look at the line. We are a company and we rely heavily on our internet to do bussiness.</p> <p> </p> <p>I have phoned telkom support on mutiple ocasions, but they have not been any help at all.</p> <p>When can we have a technician come out the premises and have a look at the line?</p>