Terrible Relocation Service

Dissapointing and terrible service from telkom. I called customer support on 24 Oct 2019 thursday and they put me through to sales for a relocation. The consultant told me at Sales they get an error of the new relocation area which is about 3 blocks away from the old place and I have to call back the Saturday. I was busy with moving so I only called back the wednesday. Sales told me that the 1st relocation that I logged with them was cancelled and I logged another request for relocation. On 11 Nov 2019 I called again Sales department and the consultant told me she couldnt see anything on the system and that she will have to give the matter to her manager. Relocation takes 7 - 14 days. I have been struggling since 24 oct, today the12 Nov 2019 not a word from telkom. We still paying for the contract and they dont even care about to call me back or something. Im so dissapionted and discusted with their service. They must just cancel my contract and not charge us for nov. So we can find another service provider