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Alex A

1 reviews | Active since Nov 2016

21 Nov 2016, 10:30

Terrible Reception

<p>Hi Telkom, </p> <p> </p> <p>Took out your freeMe 20gig option 2 months ago. Your reception is non existent. I am forever having to call people back as they can't reach me. The amount of drop calls during my conversations are a joke. </p> <p> </p> <p>My connection is 90% of the time of Edge even when looking at your coverage map i should be on a faster medium. </p> <p> </p> <p>What is going on??? If this keeps up i will no longer be a client of yours. </p> <p> </p> <p>Alex</p>

0
Replies (3)
Telkom
Telkom's reply21 Nov 2016, 14:50
Official

Hi AlexAlazo,

Thank you for making contact with us, we tried contacting you with no luck.

kindly be advised that customers are required to change their network settings manually to roam on MTN in areas where there is no Telkom Coverage.
please confirm if you tried the above for further assistance.


Your reference number: AI***

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

AA
Alex A's update21 Nov 2016, 15:08
Reviewer Update

Hi Launa,

As i mentioned, mobile reception is non existent and i've been in Sandton the whole day today. Your coverage map shows connectivy here but that's not the case.

Also how will i know when i'm not in Telkom Coverage area's when your map says i am.

I wonder how many more calls i didn't get today due to Telkom.

Alex

Telkom
Telkom's reply25 Nov 2016, 14:51
Official

Good day,

We acknowledge your query & apologize for all the inconvenience caused.

Your query is escalated to the techs for further assistance.

Your case number is ***0.

regards

William

Telkom Social Media Team

Best regards,