Terrible / Pathetic Service rendered by Telkom for Cancellation of a Line (ongoing 2 years now)

I think I have had it with Telkom and THEIR USELESS PATHETIC and *********** employees that are getting paid to do NOTHING or should I rather say they are getting paid for a job they CAN'T do or DO NOT KNOW how to do and are *********** to do.

This matter is going on relentlessly for almost 2 years. Two years of me being frustrated because of incapable people being employed and paid for doing nothing.

The Problem:

A line was transferred to my name by the previous owners of the property which we bought in May 2016. I never used the line but an amount was deducted from my banking institution.

I started the tedious and very frustrating process of trying to cancel this line with Telkom on numerous times. I completed Cancellation forms, one after another, kept sending them through to one email after another and following up every time with Telkom. Phoning Telkom daily, being transferred from one person to another and one department to another (staying on phone calls in an excess of 2 or more hours and wasting cellphone charges on all these calls). On every occasion where I mailed through the Cancellation I followed up that they received it and it was confirmed that they received it and send it off to be processed anc the line cancelled. Every time with a 30 day cancellation period. So every 30 days when I call to confirm cancellation, the for was lost and the process started all over again - the transferring from one person to another, one department to another, sending the cancellation form through again, confirm that they received it and send it off for cancellation and me then needing to follow up again after 30 working days. When I followed-up after that 30 days, quess what - I had to start the process over again because the form got lost. When I followed up on the day of the 30 days, the Telkom employee did not receive it or was not aware of it AND THIS ALL AFTER they confirmed that they received the Cancellation form when I send it through, every time!!!!!!!!!!!

This kept going on, wasting my telephone time and money. There was just a NEVER-ENDING to this repeating process.

At last I went to HALLO PETER to help me. I was contacted by a representative ( Keagan Telkom Social Media Team as well as another respresentative of Telkom via Hello Peter - see information in Communication from Hello Peter at the end of this messager) investigating the matter as they picked up my complaint on Hello Peter. I send through the communications, cancellation forms, etc. etc. upon which I received feedback that the issue was resolved and Telkom had to prepare the final invoice and actually need to reimburse me for all the money they debited from my bank account - which AGAIN will take in an excess of 30 days. Now this was about 4 - 6 months into the process.

Then all of a sudden communication from TELKOM and their debt collectors start surfacing again about this issue and we started the process again - Explaining the whole process AGAIN....I forwarded the communications again. My husband got involved and also explained, mailed, phoned the people sending us mails, etc. We were informed that they will process everything. It quieted down AND NOW ONCE AGAIN WE ARE BACK AT THE BEGINNING - Received a letter from .......... today 18 June 2018. *********************************************************************************************** From: Nkosikhona Khumalo; Account number: ********** 15964, Matter Number: TFLT67857, Creditor: TELKOM FIXED LINE - TERMINATED, Debtor: WILLEM JOHANNES BASSON General/Jeffreys Bay/Afrihost/Telkom/TELKOM FINAL x

********** Attachments Jun 18, 2018, 5:40 PM to me

From: Nkosikhona Khumalo

Good Day

Please kindly find attached Notification letter

I trust you will find the above in order.

For further queries please do not hasitate to reply to this email or call in on the below number

I await your urgent response

Debt-IN Nkosikhona Khumalo Debt-IN | Experts in Debt Recovery | Specialist Advisors in Credit and Distressed Debt

Tel: ********** Fax: ********** Whatsapp: ********** 163 Email: ********** ********************************************************************************************* I am however once again writing this review / problem on Hello Peter in the hope that some body of Telkom will be able to assist me in this matter and that it get sorted once and for ever now. I am out of ideas and I refuse to waste any of my time and money on phone calls to Telkom anymore.

Telkom and their pathetic service is just a NEVER-ENDING-STORY!!!!!!!