TERRIBLE PATHETIC SERVICE

Today (15th February 2018 at 13:07pm) as a contact person on my husband's account i called telkom regarding my bad internet connection for the past week. (internet connection coming and going). A fews day earlier I also called and a technician was about to come to my house, however the internet connection was back up, I then canceled the technician as I thought the problem has been solved. So today I had problems with internet again and decided to call TELKOM. The first person I spoke to was a consultant who told me the reason I'm experiencing the problem is because my line is SUSPENDED. I explained to her that she is wrong my line is not suspended, I spoke to a consultant a few days ago, I know when my line is suspended, I also told her my internet line is green on my router which is suppose to be RED IF IT WAS SUSPENDED. I ALSO EXPLAIN TO HER THAT MY TELEPHONE HAS JO DIAL TONE AT ALL, AND USUALLY WHEN MY LINE IS SUSPENDED AND I TRIED MAKING A CALL IT WOULD TELL ME SO.. she then kept telling me to pay as it was suspended. I asked to be transferred to a manager. The person who claimed to be the manager said he will call me back regarding the problem but he also said the line was suspended.... 1 hour after speaking to the SO CALLED MANAGER the internet connection was back to normal WHICH MEANS MY LINE WAS JOT SUSPENDED AFTER ALL AND THEY WERE OBVIOUSLY TALKING ALOT OF **** TO ME. I also received no call from this manager at all. I don't know who this consultant is nor the manager, I don't know which branch they are at but I would like this manager to call me to apologize for the false information provided and not calling me back. I decided to call again and spoke to another agent just to make double sure about this suspension and the person I spoke to said that the LINE IS DEFINITELY NOT SUSPENDED. I'M TIRED OF PAYING AND GETTING ****TY SERVICE I WANT AN APOLOGY FROM THE CONSULTANT AND THE SO CALLED STUPID MANAGER.