TERRIBLE/NON EXISTENT CUSTOMER SERVICE

I've placed an online order on 22Sept15 for Huawei P8Lite, my account was debited with R149 before i'd even received the phone. After not hearing from Telkom I called the call centre a few times and was told that my funds were received and my phone will be delivered. They were not able to say when and where!!! To date I've called the call centre probably 1000x with no-one able to tell me the status of my order. Every time i phone the call gets dropped while speaking to a consultant or they tell me to hold on and after holding for 20mins the call is cut. I've gone into the stores in Canal Walk as well as Kenilworth Centre but they refuse to assist me as it is online order. I am extremely frustrated and don't know where to go from here. The Canal Walk staff is extremely unhelpful and has the attitude of doing you a huge favour by (not) assisting you. There is no manager to talk to and you are not even able to call the branch for assistance. You have to physically go in and still they are not able to do anything! Can