Terrible network connection + feedback from Telkom part 4

<p>Till date, still no feedback with regards what is going to be done to assist me with my problem. Best of all is I'm paying for a 4mb line and my speed according to my router is 2mb, there was a time it was even on 1mb.</p> <p> </p> <p>I have submitted numerous complaints via sms line/online/facebook/hellopeter, but it seems there is no competent people working for Telkom anymore. Each time its the same response: "We apologise for your inconvenience", "Here is your reference", "We will escalate the mater", "A technician has been instructed to have a look".</p> <p> </p> <p>Hom must a tecnician look at this when the basics is not in place?</p> <p>Is my line set to 4mb? yes/no</p> <p>Is my line set to uncapped? yes/no</p> <p>Is the exchange congested? yes/no</p> <p>is telkom throttling my line? yes/no</p> <p> </p> <p>a few basisc starters to get you up and started.</p> <p>now sort this out!!!</p> <p> </p> <p>I'm having a follow up meeting with my lawyers this week with regards to what I can do to take this matte further. I have collected more than enought evidence that telkom simply just doesnt assist and care about customer service. Till date I ahvent even verbally gotten a call from a single person keeping me up to date.</p> <p> </p>