Terrible Network Connection
<p>This is the 5th month in a row that I have terrible service both in connection and response from telkom.</p> <p> </p> <p>Around this time of the month I always have slow network speeds or get disconnected at random!</p> <p> </p> <p>I'm a competetive online computer gamer and over this period had my team forfeit games due to your poor service and we are thinking of opening a legal case agains you and to sue you for inconvenience caused because of this.</p> <p> </p> <p>I have evidence of enought problems I experience with you and this has gone to far now. you will not receive payment from me till I have get written reposense that this will not happen again. I pay you for your services and at times like these I wonder if I'm just throwing money away as you are not delivering a service anymore.</p> <p>Whats the use of having an uncapped 4mb line if you get poor quality views on Showmax and gaming.</p> <p> </p> <p>Sort out my bill and network this is my last warning.</p>
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Telkom's replyOfficial
25 Sept 2016, 11:35Hello Joseph Cordier
As per our email correspondence, the fault 6CRK230916 is currently awaiting the dispatch of the next available technician.
A escalation has been sent to our assigners for urgent assistance, escalation ***.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply25 Sept 2016, 11:35
Official
Hello Joseph Cordier
As per our email correspondence, the fault 6CRK230916 is currently awaiting the dispatch of the next available technician.
A escalation has been sent to our assigners for urgent assistance, escalation ***.
Regards
Noleen
Telkom Social Media Team
Best regards,
's updateReviewer Update
28 Sept 2016, 11:04email sent @ 2016/09/28 10:45AM
Hi Noleen,
Till date I haven’t yet received a response with what the results outcome was or action plan is to stop this continued inconvenience going forward. Like I said It happens on a monthly basis, I assume this is due to some sort of dumb throttling on my account or problem at the exchange not making sure we as customer get optimal performance at all times.
I’m meeting with my attorney Friday to take this matter further as I was serious about taking this matter further. I’m a paying customer and cannot stand this anymore. I lose out money and time because of Telkom.
Kind Regards
Joseph Cordier
's update28 Sept 2016, 11:04
Reviewer Update
email sent @ 2016/09/28 10:45AM
Hi Noleen,
Till date I haven’t yet received a response with what the results outcome was or action plan is to stop this continued inconvenience going forward. Like I said It happens on a monthly basis, I assume this is due to some sort of dumb throttling on my account or problem at the exchange not making sure we as customer get optimal performance at all times.
I’m meeting with my attorney Friday to take this matter further as I was serious about taking this matter further. I’m a paying customer and cannot stand this anymore. I lose out money and time because of Telkom.
Kind Regards
Joseph Cordier