Terrible Network Connection

I upgraded my mobile contract with Telkom Mobile in December but only received the sim and device first week of January. Everything was working perfectly the first couple of days but everything went downhill and it's been worse the past 3 weeks. I can't even clock 0.5Kb/s on my Speedtest and it's really frustrating that it happened just as I upgraded my contract.<br> <br> And today, my entire mobile connection dropped. I've been on emergency mode since 6AM.<br> <br> I've already logged 2 calls and had a technician contact me but it's still not resolved.<br> If you want references to my queries check ref number ***2 & ***2.