Terrible network and nothing gets done about it

It's been a week and a half with awful network. I reported yesterday and was told I'll get feedback in 72 hours, but two of my neighbours tell me that's a lie because they reported long before I did. What's worse is your customer support unreachable. I had to drive to the Telkom store to talk to a human because every online support channel directs me to a chatbot or some useless self-service option. The in-store agent helped me call your support centre and the first agent helping us was awfully rude to myself and your in-store agent. Then she hung up on us. We had to call back. I have about 180gb but can't use it. I have to connect using my Vodacom data, which only has about 200mb because Telkom is my main data.

The only option I have at this point is to cancel because I will not pay for a service that works when it feels like it. You never miss when it comes to the debit order. You make sure your systems that take money work 100% but don't do the same for your actual network.