TERRIBLE INTERNET STILL EXPENSIVE

I have been a very loyal customer to telkom and I have been paying them alot all this years for internet but this year they have been ruining it. I have called the call center many times they always tell me the same story about traffic! How is that my fault if you all can't handle your traffic. The amount I pay in have never been compensated for all this problems. If you can take your full money why not provide full service? I know ADSL is not promised internet but traffic problems every now and than the Internet goes off and when reporting it's traffic issues which we can't do anything about. If you cannot provide the service please compensate in our cost or atleast be reasonable and help us. It's not only me complaining in this area.