Terrible internet from telkom

Item: Telkom
Rating: 1

Despite numerous faulty logging and three technician visits and despite requesting that this is resolve, nothing has been resolved. I am now paying for a 700+ms ping to Europe. Excellent customer service telkom. http://www.speedtest.net/result/***.png

Helpful (0)

Replies (3)

Telkom's replyOfficial

03 May 2016, 12:09

Hi Mark,

Our tech could not find fault on the serving site, we have reassigned the incident to ur Radio Access Networking Team for further checks and feedback will be provided.

Your social media reference number is SM200389.

Regards,
Joshua
Telkom Social Media Team

***

Best regards,

Telkom's reply03 May 2016, 12:09

Official

Hi Mark,

Our tech could not find fault on the serving site, we have reassigned the incident to ur Radio Access Networking Team for further checks and feedback will be provided.

Your social media reference number is SM200389.

Regards,
Joshua
Telkom Social Media Team

***

Best regards,

's updateReviewer Update

05 May 2016, 16:57

So far no reply and no resolution. This is going on for over two months now and is really pathetic today my local ping is 30ms and 17mbps download. : http://www.speedtest.net/result/***.png My international is 250ms and 18mbps down: http://www.speedtest.net/result/***.png My uploads are much worse. As you can see... For an advertised speed of up to 90mbps (as per my latest bill) on LTE network, I have yet to see ANYTHING over 25mbps download. Seriously?

's update05 May 2016, 16:57

Reviewer Update

's updateReviewer Update

13 May 2016, 08:17

I was phoned by a lady yesterday regarding this who said that I should take a speed test. Here it is: http://www.speedtest.net/result/***.png

's update13 May 2016, 08:17

Reviewer Update

I was phoned by a lady yesterday regarding this who said that I should take a speed test. Here it is: http://www.speedtest.net/result/***.png