Terrible Internet connection and no service

I have been waiting for 40 minutes for the who knows how many times and I have still got the same problem. I'm paying for a 4 meg line and I'm currently writing this from cellphone because my Internet is so slow I can't even log a fault. But they take money from me every month no problem. I have been battling with this for almost 6 months. I can't even cancel my service because I can't get in contact with anyone at telkom. The best part is the 2 times I have spoken to the call center technicians for the time on the phone they \Clear my ports"and then it gets up to 1.3 meg then with in 5 minutes it's back to being so slow I can't even test the speed cause the page won't load. I'm desperate I don't know what to do any more I have never been treated so badly and felt so ignored by a service provider in my life. I feel like I'm being ****** and helpless against a bully.<br> """