Terrible Internet connection and no response regarding the issue

I think i am getting sick of calling the call centre and getting nowhere fast, The issue started when we first upgraded to the Huawei modem, and have really poor signal since we got the modem. The internet connection recently has been worse than **** and each time I phone to complain about it I get the same reaction " I'm sorry we are trying to sort it out" or "I'm putting a note on the fault so they can understand what the whole problem is with the line or connection" or " please do a speed test and tell me the download speed".. this week we have had a horrible disturbance on the telephone line where the line has a dial up connection screech and a tapping or s****ping sound at the same time.. but this only happens when the modem is on.

Although some of the technicians are sometimes very helpful, they can only do so much. Its time for Telkom to jack up their ideas where customer service is concerned. Some of the after hour services on the call centre need to be sorted out to, holding on the line for over 30 min for the agent to answer - i find this pathetic.

We have also taken the modem to the the Telkom Store at greenstone and were told that there is nothing wrong with it when in fact it has stopped working. Customer service plays a big role here as it seems that the customer is wrong when the device is giving trouble

Hope to hear something about this issue soon